Due to Coronavirus we have temporarily changed some of our procedures.
Viewings: We are doing everything we can to avoid unnecesary contact so our viewings are currently being conducted initially by virtual tour. Should you like what you see we will then follow that up by booking in a viewing in person.
Group vieiwngs are not curently possible, and nor are Open Houses. For properties that are for sale, again we have recorded virtual tours and we would ask that you view these and visit the property externally if you are considering purchasing. We will then arrange a viewing with the vendor and meet you at the property.
For all viewings, we require masks to be worn.
Repairs: We are working with our tradesmen to get repairs carried out as quickly as possible. If you suspect that are suffering from Coronavirus you must let us know – in some instances our tradesmen may be able to assist with small DIY repairs via WhatsApp calls, or we may be able to make arrangements for work to be carried out if your property can be temporarily vacated for a few hours.
Office Opening: Our office is open but we are operating on a skeleton staff. Any visits to our office for keys or paperwork are by appointment only. If you are collecting keys, please do ring us beforehand so the keys can be made ready and placed in our foyer for collection. If you are required to present Right to Rent documentation to us, this can be done visually by visiting our office by appointment where ID can be confirmed by sight. Please call us if need to do this. THE OFFICE IS NOT OPEN FOR FACE TO FACE ENQUIRIES.
Checkouts: We are not currently offering accompanied tenancy checkouts. If you are moving out of a property, keys should be returned to our office – by appointment- and the checkout will be carried out on the next available day that it is possible for us to attend.
Check-ins: Check-ins are still being carried out at our office through glass. We will call you to discuss the arrangements.
Coronavirus Self Isolation
If you are confirmed to be suffering from coronavirus, please do contact us to let us know. This is especially important if you reside in an apartment block.
With guidance from government, this situation is obviously changing rapidly. Please do everything you can to help beat this virus.